Contact
You can reach fidgetsguide.com by email or by post, using the details set out below. Email is the simplest way to get in touch, and it is the address to use for questions about anything published on this site, for corrections to a page, for notes about a broken link or a page that will not load, and for anything else you would like to raise with us. If you prefer to write on paper, the correspondence address is given underneath. Whichever route you choose, it helps to include the address of the page you are writing about and, where it matters, enough detail for us to understand what you have read and what you think is wrong or missing.
Correspondence address
81 Calle Aldercroft
Unit 3
48654 Escazú
Costa Rica
What we cannot deal with
We cannot help with disputes about an account at a gambling operator — those go to the operator and, failing that, to its regulator. This covers the whole range of account matters: withdrawals that have not arrived, balances that have changed, bonus terms that were applied in a way you did not expect, verification documents that were rejected, accounts that have been closed, limited or frozen, and sums you believe you are owed. fidgetsguide.com is not an operator, holds no accounts, processes no payments and has no access to anyone’s records or transaction history, so there is nothing we can look up and nothing we can change on your behalf. Raise the matter first with the operator itself, through the complaints route it publishes. If that does not resolve it, the licence under which the operator runs will name the regulator or dispute body you can take it to next, and that is the body with the power to examine it.
Writing to us
When you write, please say plainly what your message is about. If it concerns a factual error, tell us which page, which sentence and what the correct position is as you understand it. If it concerns something you cannot find on the site, describe what you were looking for. Messages that are clear and specific are far easier to act on than general ones.
